Reference

Legal clarity for your jasabola account

When you open an account with us, we keep your personal data secure and your account activity private.

Account Security & DataDeposit & Withdrawal RulesYour Rights & Contact
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jasabola Legal clarity for your jasabola account
REACH US WHEN YOU NEED

How to contact jasabola legal support

Live Chat Open your account and tap the help icon in the lobby. Our team responds to legal queries, account disputes and data-access requests during business hours Monday to Friday, 09:00 to 18:00 Western Indonesia Time.
Email Support Send detailed questions to our support address listed in your account settings. Include your account number, the transaction ID (if applicable) and a description of your concern. We aim to reply within 48 hours.
Account Settings Log in, go to Settings > Legal & Privacy. From there you can view our full terms, request a copy of your personal data, or notify us of a data-security issue. Changes take effect immediately.
HOW WE KEEP YOU SAFE

Data handling and your account security

Encryption & Storage

All deposits, withdrawals and login sessions use industry-standard TLS encryption. Your password is hashed and never stored in plain text. Account balances and transaction history are backed up daily across secure servers.

Identity Verification

Before your first withdrawal, we verify your identity using the details you provided at signup. Large or unusual withdrawals may trigger additional checks to prevent fraud and protect your funds.

Payment Partner Terms

DANA, OVO, GoPay and QRIS each set their own security standards. We enforce two-factor authentication on your account; payment partners add their own fraud checks during transfer.

Cookie & Tracking Policy

We use cookies to keep you logged in and to prevent unauthorised access. Essential cookies cannot be disabled; optional cookies for analytics can be turned off in Settings > Privacy.

Data Retention

Account data is kept for the lifetime of your account plus seven years for compliance. When you close your account, we delete personal identifiers within thirty days; transaction records remain for audit purposes only.

Request Your Data

You have the right to download a copy of all personal data we hold about you. Log in to your account, go to Settings > Legal & Privacy > Export Data, or email support. Requests are fulfilled within ten business days.

Legal questions about your account

Log in and check your transaction history under Wallet > Deposits. DANA, OVO, GoPay and QRIS transfers usually arrive within one minute. If your balance hasn't updated after ten minutes, contact our support team via live chat or email with your transaction ID and payment method. We'll investigate and process a refund if the deposit failed on the partner's side.

Yes. Log in to Settings > Account > Close Account to permanently delete your account; funds are returned to your original payment method within five business days. For a temporary pause, use Settings > Account > Pause Account instead—your balance remains safe and you can reopen your account at any time.

Your password is hashed using military-grade encryption and is never visible to our staff. Only you know your password. If you forget it, use the Reset Password link on the login page—we'll send a one-time recovery code to your email. Never share your password, even with support staff.

Depends on local law. We maintain cyber insurance and regular backups to ensure continuity. If we cease operations, account balances are treated as outstanding debts and returned to your registered payment method. All personal data is deleted or anonymised according to local data-protection law.

Log in to Settings > Profile to update your phone number, email address and residential city. Account name and date of birth cannot be changed after signup for security reasons. Contact support if you need to correct those details—we'll ask for identity verification first.

When you request a withdrawal via DANA, OVO, GoPay or QRIS, we check that the account name on file matches the payment method you're withdrawing to. Large withdrawals—above a threshold we set each month—may require additional verification. This protects your funds from unauthorised transfers.

Log in immediately and contact our support team via live chat. Provide the transaction ID, date, amount and your account number. We'll freeze your account pending investigation and work with the payment partner to reverse the charge if fraud is confirmed. Report within fourteen days of the transaction for fastest resolution.

Related Pages

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