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How jasabola Protects Your Personal Data

Your privacy is central to how we operate. jasabola collects only the data needed to run your account, process payments via DANA, OVO, GoPay and QRIS, and keep…

Encrypted account dataDANA, OVO, GoPay & QRIS transaction privacyNo third-party data selling24/7 data security monitoringRight to request data deletion

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What Data We Collect and Why

jasabola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number, and payment identifiers linked to DANA, OVO, GoPay or QRIS — solely to verify your identity and process transactions. Device data such as browser type, IP address and session timestamps are

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logged automatically to detect unauthorised access. We do not collect data beyond what your account activity generates. Our data handling practices depend on local law in Indonesia, and we align our retention periods with applicable local regulations. You may request a copy of your stored data
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or ask us to remove it at any time through our support channel. Data shared with payment processors — including GoPay and QRIS gateway partners — is governed by those processors' own policies, and we require them to maintain standards consistent with ours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how we handle your data, want to update the personal details on your account, or wish to submit a formal data request, our support team is…

Live Chat Open the live chat window from your account dashboard any time, day or night. Privacy questions are routed to our data team and responses arrive within 24 hours on business days.

Email Support Send your data request or privacy concern to our dedicated support address. Include your registered account email and we will verify your identity before actioning any changes to your stored data.

Help Centre Ticket Log a formal ticket through the Help Centre inside your account. Tickets are tracked with a reference number so you can follow the status of your data request at every stage.

DATA HANDLING PRACTICES

Six Ways We Safeguard Your Information

We have built our data practices around specific technical and operational controls, not vague promises.

End-to-End Encryption

All data transmitted between your device and our servers — including DANA and OVO payment tokens — is encrypted using TLS 1.3. Your payment details are never stored in plain text at any point in the transaction chain.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how account features are used. You can manage cookie preferences from your browser settings; disabling analytics cookies does not affect account functionality or payment processing.

Account Security Controls

Two-step verification is available on every account and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an automatic verification email before access is granted to your account or wallet balance.

Data Retention Schedule

We retain active account data for as long as your account remains open. After account closure, transaction records are held for the period required by applicable Indonesian financial regulation, then permanently deleted from our systems.

Third-Party Data Sharing

We share data only with payment processors such as GoPay and QRIS gateway partners, and only the minimum fields required to complete your transaction. We do not sell, rent or trade your personal data to marketing companies or data brokers.

Your Right to Access & Delete

You may request a full export of your stored personal data or ask for permanent deletion at any time via live chat or the Help Centre ticket system. We will confirm receipt within 24 hours and complete the action within seven business days.

Your Privacy Questions, Clearly Answered

Below are the questions we receive most often about data privacy at jasabola. If your question is not covered here, open a Help Centre ticket and our data team will respond within 24 hours. All answers apply to accounts registered and used where local law permits.

We collect your name, email address, phone number and the payment identifiers you link — such as your DANA wallet ID or OVO number. We also log device and session data automatically to protect your account from unauthorised access.

We share only the minimum data needed with payment processors like GoPay and QRIS partners to complete transactions. We do not sell or transfer your personal data to advertisers, data brokers or any party not involved in running your account.

After account closure, we delete profile data promptly. Transaction records are kept for the period required under applicable Indonesian financial regulation, after which they are permanently removed from our systems.

Yes. Submit a data export request via live chat or a Help Centre ticket from your registered account. We verify your identity first, then deliver a full data export within seven business days of confirmation.

Open a deletion request through the Help Centre ticket system or contact us via live chat. Include your registered email address. We will confirm receipt within 24 hours and complete the deletion within seven business days, subject to legal retention obligations.

Payment identifiers are encrypted using TLS 1.3 and are never stored in plain text. We hold only the reference tokens required to match your transaction — your full wallet credentials remain with DANA, OVO, GoPay or QRIS directly.

We use session cookies for login continuity and analytics cookies to improve account features. You can disable analytics cookies in your browser settings at any time without affecting payments, account access or your transaction history.

How jasabola Protects Your Personal Data

How to Reach Us About Your Privacy

Six Ways We Safeguard Your Information

End-to-End Encryption

Cookie Policy

Account Security Controls

Data Retention Schedule

Third-Party Data Sharing

Your Right to Access & Delete

Your Privacy Questions, Clearly Answered

01 What personal data does jasabola collect when I open an account?

02 Does jasabola share my data with third parties?

03 How long does jasabola keep my data after I close my account?

04 Can I request a copy of all the data jasabola holds about me?

05 How do I ask jasabola to delete my personal data?

06 Are my DANA and QRIS payment details stored securely?

07 Does jasabola use cookies and can I turn them off?

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